Shipping policy

Last updated: 15 September 2026

At BagAg, we are pleased to offer Free Standard Shipping on all orders across the United Kingdom and the United States. Our goal is to provide a reliable and transparent delivery experience with clearly outlined shipping times and policies.

1. Shipping Times & Order Processing

United Kingdom (UK)

Order Cut-off Time: 4:00 PM (GMT) - Monday to Friday
Order Handling Time: 1 - 2 Business Days (Mon-Fri)
Transit Time: 3 - 5 Business Days (Mon-Fri)
Total Delivery Time: 4 - 7 Business Days

United States (USA)

Order Cut-off Time: 4:00 PM (GMT) - Monday to Friday
Order Handling Time: 1 - 2 Business Days (Mon-Fri)
Transit Time: 8 - 13 Business Days (Mon-Fri)
Total Delivery Time: 9 - 15 Business Days

Orders placed after the daily cut-off time or on weekends and public holidays will be processed on the next available business day.

2. Shipping Charges

We believe in transparent pricing. That's why we provide:

Standard Shipping: FREE on all orders within the United Kingdom and the United States.
Hidden Fees: None. The price shown at checkout is the total amount you pay.

3. Shipping Carriers

United Kingdom (UK)

To ensure safe and reliable delivery, we work with trusted UK courier services, including:

Royal Mail
DPD
Evri

United States (USA)

To ensure safe and reliable delivery, we work with trusted US courier services, including:

USPS (United States Postal Service)
UPS (United Parcel Service)
FedEx
DHL

4. Delayed Deliveries

Although we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to courier operations, adverse weather conditions, public holidays, or circumstances beyond our control.

If your order has not arrived within 3 business days after the estimated delivery period, please contact us at support@bagag.store, and our team will investigate your shipment.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and tracking link so you can monitor your parcel throughout the delivery process.

You can also track your order through our Track Your Order page.

6. Delivery Address

Please ensure your shipping address is complete and accurate before placing your order. BagAg is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

7. Contact Information

Trading Name: BagAg
Legal Entity: BAG AG LP (Company No: SL015094)
Business Address: Suite 2 78 Montgomery Street, Edinburgh, Scotland, EH7 5JA, United Kingdom
Phone: +44 7367 524129
Email: support@bagag.store
Business Hours: Mon - Fri, 8:00 AM - 4:00 PM (GMT)